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Terminals & Devices

SY785 - Troubleshooting Checklist

There are many ways to ensure that your machine is up and running and doesn't need further assistance to fix it. Here are common issues that can be fixed with a few simple steps.

Troubleshooting checklist

  • Check that the Network cable is plugged into the port labelled 'NET' underneath the clock.
  • Check the other end is plugged into a live network point.
  • Rebooting the clocks could start to send data through. For non-PoE clocks, unplug the power from the mains for 5 minutes and then plug back in. For PoE clocks, disconnect the PoE injector for 5 minutes and then plug it back in.
  • Can employees clock in and out on the clock or is the power completely off on the clock? Check that the power is live.
  • Please confirm if any error message appears on the screen. If so, what does the message say?
  • Confirm the firewall is configured to allow outbound traffic on TCP Port 3734.
  • Confirm that the fixed local IP address (not within DHCP pool) is allocated exclusively to the biometric clock.