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Terminals & Devices

Label Printer Setup and Troubleshooting

Compatible Label Printer - Brother QL-820NWB

Go to System setup - Devices

Edit the existing Visitor Kiosk device that you would like to attach the Printer

Go to Visitor Printer Settings Tab

  • Administrator Pin Code - applicable to Visitor Kiosk admin icon
  • Printer IP - Must match the IP defined on the Printer Printer must be allocated Static IP address so that it doesn't change on next reboot
  • Printer Label Type - Must match the label cassette loaded in the printer
  • Print Orientation - Default Landscape

Troubleshooting the Printer/Label

  • Printer and Tablet are not on the same Wi-Fi network
  • Printer IP not matching to the device settings in GUI.
  • Label size not matching with device Settings in the GUI
  • Printing options not set on the Visitor's settings screen in GUI.
  • Label design not attached to the visitor type in Visitor's Settings in GUI
  • Label design template size not matching with printer cassette loaded
  • Label roll not adjust properly. Wrong roll type error message on Printer - settings on printer
  • Template mode set to ON; it must be OFF.
  • Weak or unstable Wi-Fi network either on Kiosk tablet or Printer