Updating Synergy Touch or Home with data present
SynergyProcess for Updating Sy Touch / Home whilst retaining the clockings
You will ned a USB mouse and a USB Memory Stick
- Exit the App
- Go to file manager
- Browse to Local Memory / Android / Data / Com.Synergy.Touch
- Press and hold Kiosk.db3
- Select copy from the options across the bottom of the screen
- Insert USB Stick ( if not already present)
- Use the Back arrow top Left to come back to the root showing Local Memory & USB
- Select USB
- Press and hold in the file section of the screen until the menu appears across the bottom
- Select Paste
- Kiosk.db3 will now be copied to your USB stick
- Go to Home Page (Use right mouse button)
- Select Settings >> Apps
- Click on Synergy Touch
- Uninstall
- Confirm OK
- Back to Homepage
- File Manager
- Reinsert USB with the new version APK file on it
- Select USB
- Browse to the new apk file and tap it
- Select Next then Install using default permissions
- Open
- Set the Path to https://customername.synel-saas.com
- Set the correct device ID from the Devices GUI on SWF
- Exit the App
- Go to file manager
- Select USB
- Press and hold Kiosk.db3
- Select Copy from the Menu
- Go back arrow to root
- Browse to Local Memory / Android / Data / Com.Synergy.Touch
- Press and hold on the file area
- Select paste from the options across the bottom of the screen
- Kiosk.db3 will transfer back to the device
- Go to Homepage
- Open Synergy Touch App
- Data will upload on next Sync