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Terminals & Devices

Updating Synergy Touch or Home with data present

Synergy

Process for Updating Sy Touch / Home whilst retaining the clockings

You will ned a USB mouse and a USB Memory Stick

  • Exit the App
  • Go to file manager
  • Browse to Local Memory / Android / Data / Com.Synergy.Touch
  • Press and hold Kiosk.db3
  • Select copy from the options across the bottom of the screen
  • Insert USB Stick ( if not already present)
  • Use the Back arrow top Left to come back to the root showing Local Memory & USB
  • Select USB
  • Press and hold in the file section of the screen until the menu appears across the bottom
  • Select Paste
  • Kiosk.db3 will now be copied to your USB stick
  • Go to Home Page (Use right mouse button)
  • Select Settings >> Apps
  • Click on Synergy Touch
  • Uninstall
  • Confirm OK
  • Back to Homepage
  • File Manager
  • Reinsert USB with the new version APK file on it
  • Select USB
  • Browse to the new apk file and tap it
  • Select Next then Install using default permissions
  • Open
  • Set the Path to https://customername.synel-saas.com
  • Set the correct device ID from the Devices GUI on SWF
  • Exit the App
  • Go to file manager
  • Select USB
  • Press and hold Kiosk.db3
  • Select Copy from the Menu
  • Go back arrow to root
  • Browse to Local Memory / Android / Data / Com.Synergy.Touch
  • Press and hold on the file area
  • Select paste from the options across the bottom of the screen
  • Kiosk.db3 will transfer back to the device
  • Go to Homepage
  • Open Synergy Touch App
  • Data will upload on next Sync