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Access Control

Users unable to use Xpass Readers after switching to SDK

If a User complains that staff are unable to use a articular Xpass reader after switching to the SDK you should check the guard screen to see if the reader returns their Card Number or their employee/Badge number (as per screenshot above)

If this happens do the following.

  1. Stop the HorioSupremaBioliteNew service.
  2. Start the services for Biostar2
  3. Open Biostar and Add the device from the waiting list which has a problem.
  4. Delete & Sync this device (you may need to manually delete users from the device)
  5. Delete the device from biostar
  6. Stop Biostar2 Services
  7. Backup the HorioSupremaBioliteNew.config file
  8. Remove the connection strings for all clients except the one with the problem
  9. Change the sync times & save
  10. Start the Service
  11. Wait for the customer to finish syncing.
  12. Stop the Service
  13. Put back the backup config file
  14. Restart the Service.

The problem should now be fixed for that reader(s)