Terminals & Devices
accessing synergy touch over SSH How to access a Synergy Touch to Kill the App and allow access to Android OS I had the occasion to brick a… Cant access web config page of a Synergy A - password changed or rejected Please see instructions below from David B, in the case where someone has forgotten admin password for the… Cant Allocate Devices on New Department If you wish to use Department Allocation for devices but when you go to the devices tab of the department the… Card reader mode Mifare Issue: Mifare card reader has changed the mode. Troubleshooting When check card ID in notepad alfanumeric… Clock needs replacing SY940 used with Harmony Replace faulty 940 which are discontinued with a SY910 910 must have advanced Settings > Algorithm set to 2.6… Daylight Saving Clock Changes Overview In the UK, when the clocks change between GMT and BST in March and October, the times on Synel T&A… Device Health Check - Notifications How to Configure Device Offline Alerts Overview The Device Offline Alerts feature (introduced in release… Device Setup Overview For both Physical and Virtual devices, they must exist in the system in order to capture the swipes in the… Device/Location QR Code Report System allows printing QR code by device/location that can be used with Synergy App to scan and clock IN/OUT EduReg2 - Error in SySyncService Logs If the error is appearing in the SySyncService logs as follows.. ========================== 25/01/2022… ER2 TLW - Mem Crash and Reset SY7XX SyncMaster IT Technical SY7xx Terminal Technician Mode Setup SY7xx Technician Mode (Setup) Enter into… Face 910 WS2 devices Set to Swipe & Go Issue: The swipes are all showing as IN and are not processing to IN OUT Solution There should be NO work… Fourth - Support checks to be completed BEFORE contacting Synel. Sl No Issue Cause Checks to be completed by Fourth When to Report to Synel 1 Data not pulled to Fourth Device… How to setup User with Card Entry on Synergy Workforce for SY910 Log into Synergy Workforce Go to Personnel, Cards Management Select the user you want the Card setup i.e.… How to setup User with Pin Entry on Synergy Workforce for SY910 Log into Synergy Workforce Go to Personnel, Personnel Select the user you want the Pin setup i.e. AZS Double… How to tell a NAND from an SD SY910 To tell if your SY910 has a NAND chip and will require the Patch 1 installed before updating firmware check… Installing SYQR From your App Store (IOS) or Google Store (Android) search for Synel SYQR Once downloaded to your device look… IR (Hand Punch) Setup in Synergy Workforce Go to Menu - System Setup - Devices Click on the icon to add device and fill in the respective parameters as… Label Printer Setup and Troubleshooting Compatible Label Printer - Brother QL-820NWB Go to System setup - Devices Edit the existing Visitor Kiosk… Remote Updating Synergy A How to remotely update a Synergy A Works from any version, even from a version with SD card You will need… Setup SY Face 910 with Webservice Firmware Step 1: Upgrade device with Firmware version 2.912.GT180406 (very important) Extract the 2 files from the… Setup VM Kiosk Device Go to menu - System Setup - Devices Click on icon to Add VM device and add necessary parameters and save… SY 910 Face with Mifare cards Go to Setting → Advanced → ICID Card Type and change ID Format to Synel 13 bit. Once it is done the Mifare… SY Face 910 Webservice - Device gives "Invalid" messages when swiping Any time this happens, first thing to do is look at the logs on the server to see what is happening for that… SY400 Buffer encoding table.. The first digit after the d relates to the terminal ID number. As there is only one digit then letters and… SY400 Device Issues 3.1 Identifying SY400 Problems If "No Prog" appears, data transfer failed. Check network settings. 3.2 Steps… SY711 to SY715 - Create and Clear Memory Crash Procedures 1. Clear Memory Crash Press 6 times on the F2 key (SY711) or the 0 key (SY715). An asterisk will appear for… SY745 - Create and Clear Memory Crash Procedures 1. Clear Memory Crash Press 6 times on the 0 key. An asterisk appears for each time that this key is pressed.… SY777 - Create and Clear Memory Crash Procedures 1. Clear Memory Crash Press 6 times on the 0 key. An asterisk appears for each time that this key is pressed.… SY780 - Create and Clear Memory Crash Procedures 1. Clear Memory Crash Press 6 times on the 0 key. An asterisk appears for each time that this key is pressed.… SY785 - Create and Clear Memory Crash Procedures 1. Clear Memory Crash Press 6 times on the 0 key. Asterisk appears for each time that this key is pressed.… SY785 - How to set a PIN If you want to apply a PIN to an employees on the SY785 device, then follow these steps to do so… SY785 - Troubleshooting Checklist There are many ways to ensure that your machine is up and running and doesn't need further assistance to fix… SY910 - the menu parameter "isNonEmployee" "isNonEmployee" is part of the WS clock credentials. It's not used in the SWF web service. When selecting… SY910 - Troubleshooting Checklist There are many ways to ensure that your machine is up and running and doesn't need further assistance to fix… SY910 Error on swipe online Synergy Face 910 Red Error on Swipe Online If the clock registers as Online with the network icon in the top… SY910 Face Firmware with NAND not SD Card Hi All, This is to inform you all that Synel have removed the need for MicroSD card and have moved everything… SY910 Face setting workcodes manually Go to the Admin menu using the MENU button Then select System Settings and follow the steps below. Make sure… SY910 Facial Recognition Device - Error Messages Solutions If you are using the SY910 device and you come across an error message, there may be solutions to it that you… SY910 SUPER PASSWORD 101 AT the SY910 Press <OK 6 4 2 1 6 8 OK> to enter Advanced Setting Select "Super Password" Run… SYFace 910 - Synergy/A trouble shooting for users SYFace 910 devices are connected to the internet directly and require uninterrupted access to the internet… Sygma Application Auto Updater Service Auto Updater is introduced from version 3.6.3.xxxxxx onwards During the installation of application,… Sygma Setup on TLW GUI Go to Menu - System Settings - Devices Add/Edit device General Tab Type = Synel Utilization = Time and… Synergy 10 Break Button Setup for Out on Duty To clock IN or OUT use the buttons as below.. To clock OUT for BREAK on site Unpaid The following screen will… Synergy 10 Data Capture Terminal - Error Messages Solutions If you are using the Synergy 10 device and you come across an error message, there may be solutions to it… Synergy 10" and 5" logs How To Send Logs from Synergy 5&10 Watch the video here Steps Press the top left icon Authenticate with a… Synergy A - Error Messages Solutions If you are using the Synergy A device and you come across an error message, there may be solutions to it that… Synergy A - How to set the language of the MENU We use the Israeli Synergy-A firmware, not American firmware With the Israeli firmware, if there is no file… Synergy A - Troubleshooting Checklist There are many ways to ensure that your machine is up and running and doesn't need further assistance to fix… Synergy A 4G I have just tested Synergy A Suprema with 4G SIM card working with TimeLOG Web Device must have firmware… Synergy A MAC ID setup In order to set a device MAC ID menu -> 8888 + Enter chose op' 2 chose op' 1 chose op' 4 type your MAC Synergy A Monitoring Service - Heartbeat Status 8 loops The purpose of this service is to perform various monitoring and diagnostics tasks related to Synergy A Web… Synergy Face 910 - Firmware Upgrade From The Cloud SY-910/SY-FACE - FIRMWARE UPGRADE FROM THE CLOUD The new firmware files are: Zip them together to get… Synergy Face 910 - Work Codes and Function keys SY910 WS 2 - WORK CODES and FUNCTION KEYS Define the break keys you want to use here (up to 4 with the SY910)… Synergy Face error: 'Record Not Found' Symptom When the user swipes on the face device the message 'Record Not Found' appears The logs get created… Synergy Face Factory Image This is to inform you all that when we (usually workshop) loads default Factory Image on Face devices to… Synergy Home Android 4.2 - User Guide Idle Screen Depending on the options enabled/disabled for the device, Idle screen will display following:… Synergy Home Android 4.2 Device Setup 1. Setup Device A. Power ON the device supplied with power supply. B. Device will bootup with Chinese logo.… Synergy SY910 Creating the Break Function Press Menu Press the number 5 (System Settings) Press the number 3 (Attendance) Press the number 4 (Work… Synergy Touch / Home swipes are slow Regarding the speed for recording the swipes If in GUI you enable these items for IN, OUT and Break: Device… Synergy Workforce with Synergy Touch 1. Setup Device Power ON the device supplied with power supply Device will bootup with Chinese logo Replace… Temperature Kiosk Templates Management Menu - Maintenance - Temperature Kiosk Templates screen allows: Displays who are enrolled and who are not… Thermal kiosk Hardware Update Thermal kiosk Hardware Update Issues faced with old version: Abnormal temperature reading Stranger detection… Threshold settings for Synergy 10 facial recognition If you are having issues with face recognition on your device or you are finding the facial recognition too… TLW - SY Face 910 Webservice Firmware Error Table If the clock Just says "Error" when you swipe nothing more check that the device has been added to the… Updating Synergy Touch or Home with data present Process for Updating Sy Touch / Home whilst retaining the clockings You will ned a USB mouse and a USB Memory… Using a SY910 with Harmony If a customer formerly using SY920 or SY940 Face devices needs a clock replaced and you only have a SY910… Using PIN for SY910 If for whatever reason an employee is unable to register for Face and the customer wishes to use PIN instead… Using PIN for Synergy A If for whatever reason an employee is unable to register their finger on device and the customer wishes to… Using SY910 Synergy Face on Wifi When using the SY910 / SYnergy Face on Wifi you MUST make a note of the MAC address before you connect it to… Virtual Clocking Virtual Clocking allows employee to clock IN/OUT from any web based device in the world Clock IN/OUT -… Visitor Manager Latest Version (as of 15/10/2025) Update Visitor Manager from a USB What you'll need The APK file link A USB drive The tablet and a USB or… Visitor's Management badge Printing issues. Various Possibilities why printer fails to print badges - When Printer and Tablet are not on the same Wi-Fi… VM Kiosk Setup - Samsung Tablet Select default language - English (United Kingdom) Agree to just End User License Agreement and click Next… VNC Protocol is enabled on Synergy A terminal - How to disable it. Script from Will Larson disables VNC on any synergy running higher than 30600 Extract the DOK version to a… Zebra Devices - MAC Address & Repair/Replacement Process Where the MAC address comes from Each Zebra device has its MAC address printed on a sticker on the back. When…